What exactly does my DeWalt warranty cover?

​As long-standing tool giants, DeWalt® pride themselves not only on the quality of their products at the point of sale, but also on their after-sale longevity, ensuring you are happy with your purchase and that it met the standards you were expecting. This is why they offer a 1-year guarantee on all their products, where you have the option to replace faulty items or have them fixed free of charge. This can be extended to a 3-year warranty for free if you register for this on the DeWalt website within 30 days of the purchase date. Although nail guns are excluded in this guarantee, DeWalt® power tools are nearly always eligible.

Find out more about DeWalt®’s warranties and what they cover by reading below.

1-year guarantee

The 1-year guarantee is fixed as soon as you make payment of any DeWalt product through UK Planet Tools. It is completely free and works as a supplement to your order.

If you develop a fault with your product within this guarantee, you have three options:

1. Contact UK Planet Tools at +44 (0) 203 3972367 and we will assess the problem and provide you with a refund or replacement if applicable.

2. Contact DeWalt’s Aftersales team at 0330 808 0719 and they will be able to fix or replace your item free of charge.

3. Take your item to a registered DeWalt Service Centre. You can find your nearest centre here: https://www.2helpu.com/DEWALT/GB/en-GB/AgentLocator/SearchAgentLocators

Unlike many retailers, there is no 30 day period wherein you have to contact us if there’s a fault. You can contact us any time within the year and one of our friendly customer service agents will be able to assist you.

Although, we would always advise you to contact DeWalt directly if you can, as they will be more likely to have all the spare parts to fix your item.

What does this warranty cover?

This guarantee covers faulty items which have been damaged due to manufacturer issues. For example, if your DeWalt Combi Drill comes out of the box and does not switch on, this would be a manufacturer problem, and would be covered.

If, however, you break the item due to negligence, such as by dropping it at a height, DeWalt would not be able to cover this. They will also not cover any damages made as a result of repairs made or attempted by anyone who is not an authorised repair agent.

Contact us or DeWalt’s Aftersales team if you have any specific questions about coverage.

3-year guarantee

Unlike the 1-year guarantee, the 3-year guarantee is not an immediate accessory to your order, but works as an extension to your existing warranty.

It is free of charge but you have to register for this yourself, and you must register within 30 days from the date of purchase.

To register your product for an extended 3-year warranty, head over to https://www.dewalt.co.uk/mydewalt to check if your model is eligible.

If your product is eligible and you develop a fault within this guarantee, you have only two options:

1. Contact DeWalt’s Aftersales team at 0330 808 0719 and they will be able to fix or replace your item free of charge.

2. Take your item to a registered DeWalt Service Centre. You can find your nearest centre here: https://www.2helpu.com/DEWALT/GB/en-GB/AgentLocator/SearchAgentLocators

Please try not to contact UK Planet Tools after the 1-year guarantee has ended, as your extension will be through DeWalt.

What does this warranty cover?

Much like the 1-year guarantee, this warranty covers faulty items which have been damaged due to manufacturer issues, but does not cover breakages due to negligence or repairs made by anyone who is not an authorised repair agent.

It does not, however, cover nail guns, so it is imperative that you check the eligibility of the product before relying on a guarantee extension.

Contact DeWalt’s Aftersales team if you have any specific questions about coverage after the 1-year guarantee has ended.

You can find DeWalt’s Warranty Terms & Conditions here for more information: https://www.2helpu.com/DEWALT/GB/en-GB/Article/GetArticle?code=WarrantyPolicy_2